E-commerce Order & Customer Support Desk
Online shoppers expect fast answers on the channels they already use. MTS’s e-commerce support desk handles order confirmations, returns, and customer questions for online retailers in Saudi Arabia, the USA, Canada, and the UK — including WhatsApp Business support, the channel Gulf shoppers increasingly expect.
What's Included
Order Management Support
- Order confirmation calls and messages
- Cash-on-delivery verification calls (common across KSA/GCC e-commerce)
- Order status updates
- Failed-delivery follow-up
Returns & Customer Care
- Returns and refunds handling
- Complaint resolution with escalation paths
- Product Q&A support
- Customer satisfaction follow-up
Omni-Channel Coverage
- WhatsApp Business support
- Live chat and email support
- Social media inbox management
- Multilingual Arabic-English responses
Why Macrise Tech Solutions
Experience with cash-on-delivery verification, a critical step for GCC e-commerce
WhatsApp-first support model matched to how Saudi and GCC shoppers actually communicate
24/7 coverage for order confirmation during peak sale periods
Bilingual Arabic-English support team
Integrates with Shopify, WooCommerce, Salla, Zid, and similar platforms
Online retailers and D2C brands selling into Saudi Arabia and the GCC, plus USA/Canada/UK e-commerce businesses wanting reliable, always-on order and customer support.