Multilingual Contact Center (Arabic & English)
Serving customers in Saudi Arabia and Western markets at the same time means speaking their language — literally. MTS’s multilingual contact center delivers Arabic and English customer support across call, chat, and email, so businesses expanding between the GCC, USA, Canada, and UK can serve every customer in the language they’re most comfortable in.
What's Included
Bilingual Call & Chat Support
- Arabic and English-speaking agents
- 24/7 call and live chat availability
- CRM-integrated conversation handling
- Tone and script localized per market
Appointment & Query Management
- Appointment scheduling with automated reminders
- Complaint and query tracking with defined escalation
- Customer feedback capture and reporting
- Calendar and booking system integration
Cross-Market Coverage
- Shift coverage aligned to Gulf and North American/UK business hours
- Consistent service quality across regions
- Single point of contact for multi-country support
- Easy scale-up during seasonal peaks
Our Services
Why Macrise Tech Solutions
Native and fluent Arabic-English bilingual agents
Same 24/7, CRM-integrated support model already trusted by our US, UK, and Saudi clients
Time-zone coverage spanning GCC and Western business hours
Clear complaint-escalation process protects customer satisfaction scores
Flexible team sizing for seasonal or promotional spikes
Businesses with customers on both sides of the Gulf-Western language divide — retailers, healthcare providers, e-commerce brands, and service businesses expanding into or out of Saudi Arabia.
Give every customer a voice they understand
Contact MTS to set up bilingual support for your business.